We are committed to providing you with a convenient, safe and secure banking experience. As a part of our commitment, look here for updates on current alerts and important bank messages.
Important Information for Saturday & Sunday, November 5-6, 2016
We are upgrading our operating system during the weekend of Saturday, November 4 and Sunday, November 6, 2016. As a result the following electronic banking services will be temporarily unavailable for periods of time during this weekend:
- InTouch Telephone Banking
- NetTeller™ Online Banking
- Mobile Banking & Mobile Deposit
- Bill Pay
- Person-to-Person Payments
We appreciate your business and apologize for any inconvenience.
Beware of Suspicious Phishing Emails
Recently the FBI Published a Public Service Announcement regarding Email Account Compromises that can begin with a Phishing email and lead to financial account fraud.
Phishing occurs when a fraudulent email originates from someone pretending to be a trustworthy entity. The email is designed to lure the victim to reveal personal information such as confirming your bank account number, logins and passwords, PIN numbers, social security number, credit/debit card numbers or other personal information.
If you receive an email that seems suspicious, please delete the message and do not click on any links or attempt to open any attachments. Please remember that Civista Bank will never contact you asking for your card number, PIN, social security number, or account password to validate a transaction.
If you have taken action in response to a suspicious email and suspect your account may be at risk, or if you detect fraudulent activity on your account, please contact us immediately: 1-888-383-5133
For more tips on protecting yourself from fraud, please see our Security Center.
Data Breaches can occur at anytime.
Help us help you keep your financial data secure.
What we do
- Our monitoring programs continually review accounts for fraudulent activity and we contact customers when suspicious activity is detected to verify that you indeed conducted the transactions.
- We reissue compromised debit cards. When the bank is notified by MasterCard® of cardholders whose card information is compromised, we immediately notify affected customers with replacement card information. By replacing compromised cards, we can help reduce fraudulent transactions.
What you can do
- Monitor your accounts regularly. It is important to monitor your accounts and contact us immediately at 1-800-604-9368 if you see any suspicious transactions. Did you know you can review your account balances and transactions daily using any of the following free services?
NetTeller™ online banking
InTouch Telephone banking
- Do not provide your secure financial information over the phone or internet if you are unsure who is asking for it. Contact the bank directly by calling the number on the back of your debit card or stop in your local branch to speak with someone in person. Remember, the bank will never call or email you asking for non-public information. Assume unsolicited calls, texts or emails are fraudulent.
Security Bulletins and Alerts
Business Email Compromise
Email Account Compromise
Email Fraud Wire Transfer Alert
Phishing and Identity Protection Scams on the Rise
Better Business Bureau: Watch for Scams Following Target Data Breach
Smartphone Malware Safety Tips
For additional security tips, visit our Security Center.