We are committed to providing you with a convenient, safe and secure banking experience. As a part of our commitment, look here for updates on current alerts and important bank messages.
Be aware of suspicious phishing emails during the holidays and throughout the year.
During the holidays and always, please be aware of suspicious phishing emails. Phishing occurs when a fraudulent email originates from someone pretending to be a trustworthy entity. The email is designed to lure the victim to reveal personal information such as confirming your banking account, PIN number, social security number, credit/debit card number, and other personal information.
If you receive an email that seems suspicious, please delete the message and do not click on any links or attempt to open any attachments. Please remember that Civista Bank will never contact you asking for your card number, PIN, social security number or to validate a transaction.
For more tips on protecting yourself from fraud, please visit our Security Center.
Data Breaches can occur at anytime.
Help us help you keep your financial data secure.
What we do
- Our monitoring programs continually review accounts for fraudulent activity and we contact customers when suspicious activity is detected to verify that you indeed conducted the transactions.
- We reissue compromised debit cards. When the bank is noticed by VISA® of cardholders whose card information is compromised, we immediately notify affected customers with replacement card information. By replacing compromised cards, we can help reduce fraudulent transactions.
What you can do
Monitor your accounts regularly. It is important to monitor your accounts and contact us immediately at 1-800-604-9368 if you see any suspicious transactions. Did you know you can review your account balances and transactions daily using any of the following free services?
NetTeller™ online banking
InTouch Telephone banking
- Do not provide your secure financial information over the phone or internet if you are unsure who is asking for it. Contact the bank directly by calling the number on the back of your debit card or stop in your local branch to speak with someone in person. Remember, the bank will never call or email you asking for non-public information. Assume unsolicited calls, texts or emails are fraudulent.
Your account security is very important to us. Please see our Security Center for additional information on protecting your identity.
Security Bulletins and Alerts
For additional security tips, visit our Security Center.